HOW TO GET SUPPORT

1 Visit the FAQ's. Most of your questions will be answered here.
2 E-Mail our support team on support@just-lube.com.
3 Search our blog to find guidance relating to our products.

SUPPORT HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-12:00PM
Sun - CLOSED

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Frequently Asked Questions

Here is a selection of commonly asked questions we are asked. Select one of the questions below to find out the answer.

Lubricants have been proven to increase sexual pleasure and satisfaction for many people– almost regardless of age.

The results of a recent study published in 2011, stated:

"The use of a water-based or silicone-based lubricant was associated with higher ratings of sexual pleasure and satisfaction for solo sex and penile-vaginal sex. Water-based lubricant use was associated with higher ratings of sexual pleasure and satisfaction for penile-anal sex as compared with no lubricant use". *

*Source:- (J Sex Med. 2011 Jan;8(1):202-12. doi: 10.1111/j.1743-6109.2010.02067.x. Epub 2010 Dec 9.) Herbenick D, Reece M, Hensel D, Sanders S, Jozkowski K, Fortenberry JD.

Our lubricants are specially formulated for intimate use. They are designed to help you have better sex. They make penetration easier and make playing, with or without sex toys, so much more pleasurable. All our products are made right here in the UK. Before we launch a product it goes through rigorous testing to comply with the European Union Cosmetics Regulation 1223/2009 and General Product Safety Directive 2001/95/EC.

The are produced in an environment which is accredited to ISO 22716:2007 (Good Manufacturing Practice) and ISO 9001:2001 (Quality Management Systems).

We want you to have the best experience you can. Certain of our products have the added ingredient, as appropriate of Maca root. Grown in Peru, Maca Root is believed to be go back as far as early as 4000 B.C but was first used by the Inca’s over 2000 years ago and is found in the Andes region. The Incas considered it a sacred plant and used it to promote virility.

All orders are sent in plain packaging. There's absolutely no way of telling what's inside the package or who has sent it.

The only markings are your address label on the front, the courier or Royal mail sticker depending on the service used.

Credit card information is recorded by use of a secure SSL server using 128 bit encryption as used by most of the world's banking organisations. For your security, we do not store credit card numbers.

Shopping at JustLube™ is safe and easy

How to order:

Browse the shop by clicking on the product categories on at the top of the screen.

On the product pictures you can click on the "more info" button to get more detailed product information or click on "add to cart"

The item will now be shown in your shopping basket on the right of the screen. The total cost of items in the basket will be calculated automatically.

When you have finished shopping, click the 'Go to Checkout' link and you will be taken through the simple and secure payment process.

You can place an order online and pay by credit card or debit card. Our easy to use step by step process shows you how.

Your personal details are kept secure at all times and are not shared with any other companies.

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