HOW TO GET SUPPORT

1 Visit the FAQ's. Most of your questions will be answered here.
2 E-Mail our support team on support@just-lube.com.
3 Search our blog to find guidance relating to our products.

SUPPORT HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-12:00PM
Sun - CLOSED

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Terms, Conditions & Privacy

TERMS & CONDITIONS FOR USING THE JUST LUBE™ WEBSITE

Our terms and conditions apply to all online conditions of sale from our website. Please read the terms below before ordering. Feel free to print a copy for future reference. Other terms and conditions on our site should also be read as part of this agreement. We may change these terms from time to time without notice to you. This does not affect your statutory rights.

Age of Consent

By placing an order at Just Lube™, you declare that you are of the legal age to purchase the items. If we find out that you are not legally entitled to order goods, we will not be obliged to complete the order.

Online Account

In using the Just Lube™ website, you are responsible for all activities that occur under your account and maintaining the confidentiality of your password.

Please take all necessary steps to ensure that your password is kept confidential and secure and inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You can access and update much of the information you provided us with in the ‘My Account’ area of the website.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

Data Protection

Just Lube Limited is compliant with the Data Protection Act. See our Privacy Policy below.

Copyright

Any material found within the pages of the Just Lube™ website, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

Disclaimer

Just Lube Limited makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the JustLube™ website or the information or content included within it.

Just Lube Limited does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

This does not affect your statutory rights in relation to the goods and satisfactory quality.

Contract

When you place an order to buy a product from Just Lube Limited, we will send you an email confirmation containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send email confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send the confirmation of shipment to you. Any products on the same order, which we have not confirmed as being shipped, do not form part of that contract.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.

Pricing

All prices quoted include VAT at the current rate, where applicable.

Returning Goods

Fill in a returns form online. Once you have submitted your form, you will receive a returns address label if you live in the UK.

Please pack your return securely including as much original packaging as possible. Post the item to us and please obtain a certificate of posting from your Post Office.

Your return will be processed and a replacement or refund for products will be arranged, within 30 days at the latest. If you are paying for Special Delivery or a tracked service to return your item(s), please note this will only be reimbursed if the item is faulty.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these conditions of use at any time. You will be subject to the policies and conditions of use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

 

PRIVACY POLICY

Your privacy is important to us. Your personal information is never information with third parties unrelated to us.

Data Protection

We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998.

When you shop with us, we will ask for personal information to speedily process your order, such as your name, email address, billing address, your product selections and credit card or other payment information.

Credit card information is recorded by use of a secure SSL server using 128 bit encryption as used by most of the world’s banking organisations. For your security, we do not store credit card numbers.

We value you as a customer and would like to send you details of any new products or offers available to you.

You can refuse any marketing email from us by sending an  email to sales@just-lube.com  and mark your email – unsubscribe.

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